Delivering on service & support
Monster Play is committed to offering our customers the very best levels of service and support before, throughout and beyond any project. We offer free on-site consultations, advice on funding, and have the latest 3D CAD software to give you a virtual picture of what could soon be your new play or youth area.
In line with our ISO 9000 and ISO 14000 accreditations, our own ethical approach to business and strict procedural controls, we ensure that our service levels are excellent at every possible touchpoint – from the employee who first answers the phone through to the subcontractors that help deliver your project.
We are also recognised in the industry for developing close working relationships with our customers and offering continuous support and advice throughout the process.
Planning
- Free site consultations
- Expert advice on site issues, location
Design and Specifications
- Funding advice on projects
- Assistance with the consultation process
- Free colour presentations of our products
Design
- Experienced sales and design team
- Latest 3D CAD software
- Isometric and orthographic drawings of assembly
- Site plans and 3D presentations of proposed area
- Bespoke designs to meet requirements and budgets
- Orthographic and 3D designs available in DXF and PDF formats
- Designed in accordance with current European standards
Manufacturing
- All products manufactured in-house
- Manufacturing in accordance with BS EN ISO 9001:2000 quality standard
- Highly qualified manufacturing professionals
- All products are powder-coated (5 year guarantee) and galvanised for the best commercial protection against corrosion
Installation
- Site works carried out to the highest standards and specifications
- Installation in accordance with CDM (Construction, Design and Management) regulations 2007
- Installation carried out to meet current health & safety regulations
- Quality excavation, leveling and laying of surfaces
- Experienced ground workers
- Quality tarmac surfacing, safer surfacing and acrylic court coatings
- Complete installation at your convenience
- After-sales services
